Terms & Conditions

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and  you will be asked for a few details that we need to be able to complete the order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable

Guarantee

We guarantee your satisfaction.

Shipping + Handling

All items are free delivery in the UK mainland. 

Reaching Us

If you need to reach us, please email us to info@themetalhouse.co.uk, alternatively, you can call on 07891663190 or 01453 298312 

Delivery Schedule

Delivery will be undertaken by either The Metal House staff themselves or one of its carrier companies. You will then be required to sign for the delivery and condition of the item(s). Any damages must be reported to The Metal House within 24 hours of signing or receiving the product. It is important that once the goods have been delivered that you open the package and thoroughly check that the item is in perfect condition.

Backorders

If your item is not in stock, it will go on back order. You will always be emailed with the option to cancel your order if you would rather not wait.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

Cancellation

Customers needing to cancel an order should do so via email info@themetalhouse.co.uk

Orders cancelled prior to dispatch will be refunded in full*. Orders cancelled after dispatch will need to be returned to The Metal House in ‘as new’ condition at the customers expense”. The value of the order, excluding the initial shipping cost, will be refunded to the method from which payment was originally made.

Returns & Exchanges:

Unspoiled goods may be exchanged or refunded if returned (at customers expense) within 7 working days of receiving the order. Soiled goods will not be considered for exchange or refund. This does not affect your statutory rights. Please ensure that all goods are thoroughly checked before a signature is given. Please notify The Metal House of any goods that have been damaged in transit, within 24 hours of receipt by email at info@themetalhouse.co.uk with photos of the damage and the packaging or no exchange will be considered. Please dispatch goods by traceable post, including proof of purchase and reason for exchange or refund. The Metal House will not be responsible for returned goods that are lost in transit.

Please note, goods will only be considered for exchange or refund if they are clean and dry and in ‘as new’ condition with original packaging,

On receipt of your returned items, we will make a refund to the value of the goods. We do not normally refund the cost of your return postage unless the goods were supplied to you faulty or incorrectly due to an error on our part. Even though your order may have been sent with Free Delivery, the cost for The Metal House to send your parcel to you will be deducted from the refund, as these are direct costs.

We can only make refunds to the original payment method charged. We aim to action all refunds within 2 working days from receipt of the returned good. Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.

RETURN INSTRUCTIONS

Your Name
Item
Order Number
Reason for Return
Exchange or Refund
Contact Phone Number
Which website

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future

Our Contact details: 

The Metal House 
Unit 4
Stonehouse Commercial Centre
Stonehouse
Glos
GL10 3RD

United Kingdom

Phone: 01453 799944
Mobile: 0789 166 3190
Email: info@themetalhouse.co.uk