FAQs

I need a 5 metre piece of your trim, how do I order it as one length?

Our trims and seals are sold by the metre. Simply order a quantity of 5, we will cut this and send it as a complete, continuous 5 metre length. We do this as standard for all multiple quantities. We don’t spend hours cutting everything into 1 metre lengths!

How much is your delivery charge?

Our delivery charges vary by weight and destination. Please add the desired product and change the quantity in your basket to view the delivery charges.

Do you send outside the UK?

At present, we do not send anything outside the UK. Though overseas customers are welcome to have orders sent to a freight forwarder in the UK or arrange collection of an order on your own terms. Please contact us by email for more information – info@themetalhouse.co.uk

Do you offer any discount for large orders?

We tend to offer any discount on an adhoc basis. We do however feel are prices are extremely competitive already. If you need a high volume of our products, please get in touch and we will see what we can offer you.

Can I talk to someone before placing an online order?
Of course, you can reach us on 01453 799944. We don’t have a call centre. You won’t be left on hold. We’re pretty much available 24/7 (within reason!).

How long will it take you to reply to an email?
Our aim is to respond to emails within 24 business hours. Though we’re usually quicker than this.

How quickly will you despatch my order?
All products are sold from stock, so you receive your item as fast as possible. In the unlikely event of a problem, we will contact you immediately.

What if I’m not 100% happy with my purchase?
Please return your order back to us within 30 days from order and we will happily refund you. Please see our terms and conditions for further details.

Will my payment be secure on your website?
Our website is 100% safe and secure; we use the latest, leading payment service provider for our online and phone payments.

If you have a question that we haven’t addressed here, please contact us.