Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

Cancellation

Customers needing to cancel an order should do so via email info@themetalhouse.co.uk

Orders cancelled prior to dispatch will be refunded in full*. Orders cancelled after dispatch will need to be returned to The Metal House in ‘as new’ condition at the customers expense”. The value of the order, excluding the initial shipping cost, will be refunded to the method from which payment was originally made.

Returns & Exchanges:

Unspoiled goods may be exchanged or refunded if returned (at customers expense) within 7 working days of receiving the order. Soiled goods will not be considered for exchange or refund. This does not affect your statutory rights. Please ensure that all goods are thoroughly checked before a signature is given. Please notify The Metal House of any goods that have been damaged in transit, within 24 hours of receipt by email at info@themetalhouse.co.uk with photos of the damage and the packaging or no exchange will be considered. Please dispatch goods by traceable post, including proof of purchase and reason for exchange or refund. The Metal House will not be responsible for returned goods that are lost in transit.

Please note, goods will only be considered for exchange or refund if they are clean and dry and in ‘as new’ condition with original packaging,

On receipt of your returned items, we will make a refund to the value of the goods. We do not normally refund the cost of your return postage unless the goods were supplied to you faulty or incorrectly due to an error on our part. Even though your order may have been sent with Free Delivery, the cost for The Metal House to send your parcel to you will be deducted from the refund, as these are direct costs.

We can only make refunds to the original payment method charged. We aim to action all refunds within 2 working days from receipt of the returned good. Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.

RETURN INSTRUCTIONS

Your Name
Item
Order Number
Reason for Return
Exchange or Refund
Contact Phone Number
Which website

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future

Our Contact details: 

The Metal House 
Unit 4
Stonehouse Commercial Centre
Stonehouse
Glos
GL10 3RD

United Kingdom

Phone: 01453 799944
Mobile: 0789 166 3190
Email: info@themetalhouse.co.uk

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